Returns & Exchanges

We want you to love your sleep experience, which is why we offer a 120-night trial period to ensure your new mattress is the perfect fit for your home. If you are not completely satisfied after the initial 30-day break-in period, we provide a hassle-free return or exchange process.

1

Initiate Your Request

Contact our customer support team via email or live chat after your 30-night break-in period but before the 120-night trial expires.

2

Verification and Approval

Provide your order number and a brief explanation for the return so our sleep experts can verify your eligibility and process the authorization.

3

Schedule a Pickup

For large mattresses, we will coordinate with a local charity or removal service to pick up the item directly from your home at no additional cost to you.

4

Receive Your Refund

Once the removal is confirmed or the returned product is received at our facility, we will issue a full refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing